Long live Michaels

Welcome back!

It was just another day in a Call Center in Bangalore.

Stephanie(name changed to protect privacy!!!) had just logged into the Customer Support chats.

As a Customer Support Agent at a call center is down town Bangalore, she was doing well.

Her company,***** Limited was doing chat and email support for ***** products, obviously for the US customers.

Michael(name not correct as I was told this story by someone else) a customer, came asking for a new computer from you.

What was said during the chat is really interesting

The customer started the chat blasting the “bloody Indians “.

He said :”I have a Dell Inspiron, but I can’t stay with Dell.

Their customer service sux”

Stephanie sensed the possibility of a probable sale that would make her richer by a few rupees(or dollars-as incentives)

The customer continued:”whenever I call up Dell Customer Support, I get transferred to India”

“They might be good people, but their English is bullshit”

“I am never gonna buy their products. This Comp is good, its us who make it (Americans??)”

“But whenever I face a prob, I feel that I have been fooled”

Poor Michael is unaware that Stephanie is another Indian!!!

A fact:

Say, the Voice support for a US Company X is in India.

Chances are high that all other kinds of support possible ie email,

chat, service inquiry etc will all be done here in India.

The reason-The company X has found a cheaper option in India.

So it has transferred almost all its customer support to India.

End result: Steph made a sale.

Michael goes with the notebook.

Stephanie has more dollars in her kitty.

Future: Micheal coming back to “******** Indians” when his notebook goes haywire

Thanks Michael(s), Indian ITES Industry loves you…..

Long live Michaels….

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